Privacy policy

Who we are

Alotrips is operated by XANHNOW TECHNOLOGY JOINT STOCK COMPANY (Tax ID 0111140570), No. 5, Lane 49 Thach Ban Street, Long Bien Ward, Hanoi, Vietnam. We are responsible for the personal data described here. Contact: [email protected]. Last updated: 9 November 2026.

Data we collect

• Your name, phone number, email and messaging account, when you contact us.
• Trip details: pickup and destination, date and time, flight number, passengers and luggage.
• The messages, photos and files you send us on Messenger, Instagram, WhatsApp, email or our website.

How we use it

To answer your questions, give you a price, arrange and confirm your trip, send your details to your driver, issue an invoice if you ask for one, and improve how we answer. We do not sell your data.

AI assistant

Huyen My is an AI assistant. Your messages are processed by an AI model to prepare replies and quotes. Our human team can read these conversations and confirms every booking.

Who receives your data

Only those needed to run our service:

• Your driver and the transport operator carrying out your trip.
• Anthropic (AI model), which processes the messages.
• Meta (Messenger, Instagram, WhatsApp), if you message us there.
• Google (email, booking records, website fonts) and Telegram or WhatsApp (messages to our dispatch team).
• Cloudflare (website and secure connections).

Some of these companies process data outside Vietnam. We may also disclose data when the law requires it.

How long we keep it

We keep conversations and booking details for up to 24 months after your last contact with us, then delete them. Invoices and accounting records are kept for as long as Vietnamese law requires.

Your rights and deleting your data

You can ask to see, correct or delete your personal data, or withdraw your consent. Email [email protected] with the name and the phone number or account you used to contact us. This also covers data we received through Facebook, Instagram or WhatsApp. We reply within 30 days. We may keep records that the law requires us to keep.